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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
Lean Six Sigma Q&A - GoLeanSixSigma.com

How can I apply Lean Six Sigma at a hotel?

The Hospitality industry has made great strides in the past decade with Lean Six Sigma. Some of the best projects have centered around reducing workplace injuries by focusing on cleaning and maintenance processes. Another big win that came out of Lean Six Sigma is the “Green Program.” The Green Program is when hotels let guests…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

What Is An Example Of Special Cause?

Walter Shewhart, who developed Control Charts at Bell Labs in the 1920s, used those charts to distinguish between 2 types of variation. He saw that all processes showed signs of Common Cause variation, but processes that were not in control also exhibited Special Cause variation. If you think about why you’re maybe a few minutes…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

If we were to eliminate Wastes in any form, how would we be able to convert the waste into dollar value in order to convince a Bank to start adopting Lean?

The calculation you’re looking for is COPQ or Cost of Poor Quality. The idea is to calculate the labor hours saved by removing waste and then multiply them by the average loaded salary of the process participants impacted. In the case where Defects cause the process to “scrap” products, you can calculate the lost value…
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Inspections, Decisions & Approvals

Inspections, Decisions and Approvals add time to the process and, unfortunately, they are not always the best methods of insuring quality. Identifying where Inspections, Decisions or Approvals occur in the process and assessing the value of those steps provide streamlining opportunities. Learn more about Inspections, Decisions and Approvals by checking…

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Lean Six Sigma Q&A - GoLeanSixSigma.com

What are some examples of wastes in a banking institution?

Wastes in banking fall into the same categories as other transactional processes. In terms of examples of the Eight Wastes, there is: “Transportation” or touches related to the number of times a check is handled before it is deposited; “Inventory” shows up as emails waiting for answers or transactions waiting for batch processing; “Waiting” is…
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Lean Six Sigma Q&A - GoLeanSixSigma.com

Who should be selected to be certified in Lean Six Sigma in a hotel?

Within any industry, hospitality included, there is a little bit of self-selection involved in determining who should become a certified Black Belt or Green Belt – some interest is key. Aside from that I’ve seen wide variation in who was selected to become a certified hotel Black Belt. Any manager should be a candidate since…
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Response Plan (see Monitoring & Response Plan)

The Response Plan for a process establishes, for each measure being monitored, a threshold  or trigger level for that process measure.  When a process performance hits a trigger level, the response plan details what immediate and long-term actions must be taken to return to and maintain the desired performance. Monitoring &…

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Lean Six Sigma Glossary - GoLeanSixSigma.com

Survey

A Survey is a method of collecting data from Customers by asking questions. It is an important part in determine the Voice of the Customer. For a better understanding of Surveys and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or…

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