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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
Grand Daddy Of Quality - Genichi Taguchi - GoLeanSixSigma.com

Grand-Daddy of Quality: Genichi Taguchi

Did Taguchi design Kimonos? He could have, if he’d spent his life working in the family Kimono business (and I’m sure they would have been stunning), but lucky for us, this quality rebel devoted a lifetime to the idea that customers deserved better. This year would have marked Genichi Taguchi’s…

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Grand-Daddy Of Quality: Mikel Harry - GoLeanSixSigma.com

Grand-Daddy of Quality: Mikel Harry

If Bill Smith was the father of Six Sigma, Mikel Harry, in his words, was the godfather. We lost Dr. Harry in 2017 but this month would have marked his 68th birthday. Dr. Harry worked with pioneer Bill Smith at Motorola to refine the Six Sigma method and spread it…

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Grand Daddy Of Quality - Joseph Juran - GoLeanSixSigma.com

Grand-Daddy of Quality: Joseph M. Juran

Dr. Juran was a Quality Man with a Quality Life, and, after celebrating 81 years, clearly a Quality marriage! Time to tip our hats to the man who pointed out that sometimes inspection costs more than the defects themselves. Huzzah! December 24th would have marked Mr. Juran’s 115th birthday -…

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Grand Daddy Of Quality - Noriaki Kano - GoLeanSixSigma.com

Grand-Daddy of Quality: Dr. Noriaki Kano

Did you know Dr. Kano was a student of Dr. Ishikawa? Did you know Dr. Kano was still with us? Does he know everyone still uses the Kano Model? Would that be a delighter for Dr. Kano? Inquiring minds want to know! This November marks Noriaki Kano’s 79th birthday (we’re…

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Process Management

Process management is an approach to better understand, measure and govern processes across an organization. Process Management is the antidote to the natural development of organizations to form siloed departments and separate business units. This approach enables a unified view of the end-to-end business which paves the way for targeted…

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Grand Daddy Of Quality - Dr. W. Edwards Deming - GoLeanSixSigma.com

Grand-Daddy of Quality: Dr. W. Edwards Deming

“Don’t rule by fear,” “Stop inspection,” “Remove silos” and "Clarify your purpose.” Dr. Deming’s principles are as applicable today as they were when he was alive. He challenged managers to rule without fear, without targets or quotas and focus instead on setting the stage for pride of workmanship. What workplace…

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Grand Daddt Of Quality - John Shook - GoLeanSixSigma.com

Grand-Daddy of Quality: John Shook

He’s in Lean. He’s all Shook up! Musical puns aside, John Shook recently did a good job of connecting Lean to Baseball which ties together two of America’s favorite past times. Okay, Lean my not have risen to “favorite” yet, but John Shook is working on it! We don’t actually…

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Grand Daddy Of Quality - Henry Ford - GoLeanSixSigma.com

Grand-Daddy of Quality: Henry Ford

Did you know that the secret behind “any color as long as it’s black” was that Henry Ford figured out black paint dried faster? Did you know that Kingsford Charcoal originated from when Ford burned the pallets transporting his raw materials? Did you know he identified 2 of the eventual…

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Monitoring Plan Map - GoLeanSixSigma.com

Monitoring Plan Map

  What is a Monitoring Plan Map? The Monitoring Plan Map includes a high-level Swimlane Map of the improved process. This map highlights the steps in the process that require ongoing tracking in the Control Phase. There should be a mix of Input, Process and Output Measures that are reflecting…

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