Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For almost 20 years, she's helped leading organizations like Washington State, Cisco and GE build problem-solving muscles with Lean Six Sigma to achieve their goals.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.
The Amazingly Awesome List Of Lean Six Sigma Books

The Amazingly Awesome List of Lean Six Sigma Books

What’s a good book to read if you want to succeed at process improvement? Is Lean Six Sigma all about manufacturing? Are there any about the service industry? Healthcare? Government? What If I’m only interested in Lean? What if I need help with statistics? And how about soft skills? What’s…

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Joseph M. Juran: Grand-Daddy Of Quality

Joseph M. Juran: Grand-Daddy of Quality

December 24th would have marked Mr. Juran’s 112th birthday - three cheers for a Great Great Grand-Daddy of Quality! Best known for establishing the Juran Institute, he dedicated his life to promoting quality as a way to improve society. Like other quality greats, Dr. Deming and Walter Shewhart, he got…

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Today’s Top 7 (or 8…) Quality Tools

Today’s Top 7 (or 8…) Quality Tools

Traditionally, everyone in the process improvement world references the Seven Basic Quality Tools which were promoted by Dr. Kaoru Ishikawa back in the 1950s. Dr. Ishikawa was influenced by Dr. Deming, another quality great, and these are still a very good set of quality tools. But times have changed and…

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Webinar: How To Set Up And Run Hypothesis Tests

Webinar: How to Set Up and Run Hypothesis Tests

DATE CHANGED: This webinar will be held on Feb. 1, 2017 at 11 am PT. We sincerely apologize for the inconvenience. We hope you can still join! Join us for this free 1-hour webinar where we answer the question, "Why do we need hypothesis tests in process improvement?" and then…

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Lean Life Hack #2: How To Remember Stuff

Lean Life Hack #2: How to Remember Stuff

Do you have great conversations but can’t quite recall what was great about them? Do you sometimes wish you had written down a pithy quote? Do you have trouble remembering where you were last Tuesday? That last one might haunt you if you’re questioned by the police but this is…

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Juran’s Trilogy

Juran’s Trilogy

Quality great Joseph M. Juran clarified his concepts around quality by separating it into 3 distinct efforts: Quality Planning: Engaging in upfront planning to produce the products and services that customers want Quality Control: Evaluating how well the products and services meet customer expectations and measuring the gaps between performance…

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