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Tracy O'Rourke

Tracy is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. She is also a Lean Six Sigma Green Belt Instructor at University of California San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at GoLeanSixSigma.com. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.
Philip Crosby: Grand-Daddy Of Quality

Philip Crosby: Grand-Daddy of Quality

Who said “Quality is free - but it’s not a gift"? Who was the first non-doctor to create a vaccine? Who maintained that zero defects was the job of management as much as the front line. Philip Crosby! He said it was less expensive to do it right the first…

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I’ve Improved Several Processes In My Company By Saving Several Hours Per Month For Certain Key People In My Company, But Administration Still Doesn’t See The Value In The Work I Want To Perform. They’re So Filled Up With Reactive Work. Is There A Way To Tactfully Bring This Up Without Offending People?

I’ve improved several processes in my company by saving several hours per month for certain key people in my company, but administration still doesn’t see the value in the work I want to perform. They’re so filled up with reactive work. Is there a way to tactfully bring this up without offending people?

I hear you. They're busy "inspecting and fixing" 40% of the time as we see in organizations everywhere. If it's just you fixing processes, are there ways to bring others along? One powerful element is "ownership." When people feel connected to the improvement they get more engaged. This could be…

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