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Questions are powerful motivators. 5 Whys is “why does this happen” and getting to the root of the problem. Asking “for the sake of what” is working in the other direction to understand the higher purpose of a particular effort…
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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.
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