What approach to program governance and tollgates do you recommend?

The answer is, “it depends.” Clients often start with strict tollgates in order to build a strong sense of the phases of DMAIC, increase the visibility of projects to leadership, provide strong structure for beginners and increase the legitimacy of…

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Elisabeth Swan

Elisabeth is a Master Black Belt at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.