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The answer is, “it depends.” Clients often start with strict tollgates in order to build a strong sense of the phases of DMAIC, increase the visibility of projects to leadership, provide strong structure for beginners and increase the legitimacy of the effort at the start. As an organization reach higher levels of maturity with their Lean Six Sigma program, they generally start to customize their governance to a level that makes sense.

Elisabeth Swan

Elisabeth is a Managing Partner at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.