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The answer is, “it depends.” Clients often start with strict tollgates in order to build a strong sense of the phases of DMAIC, increase the visibility of projects to leadership, provide strong structure for beginners and increase the legitimacy of the effort at the start. As an organization reach higher levels of maturity with their…
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Elisabeth Swan

Elisabeth is a Master Black Belt at, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 30 years, she's helped leading organizations like Amazon, Charles Schwab and Marriott International, Inc. build problem-solving muscles with Lean Six Sigma to achieve their goals.