What approach to program governance and tollgates do you recommend?
The answer is, “it depends.” Clients often start with strict tollgates in order to build a strong sense of the phases of DMAIC, increase the visibility of projects to leadership, provide strong structure for beginners and increase the legitimacy of…
Elisabeth is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.
20 people walking a process is definitely too many. Ideally, 6-11 people walk the process. If the numbers approach greater than 12, I would work with the internal resources to start to be a bit more selective.
What is the next step after you have followed all the steps to get Lean? Is it an endless process? You are on the right track. Although you may not improve every process all the time, the idea is that…
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