This can be really hard to do after the fact because not only were these people disrespected to a degree, or blown off, if you will. The Lone Wolf has lost trust and you have to get that back. So,…
Tracy is a Managing Partner at GoLeanSixSigma.com, the co-author of The Problem-Solver’s Toolkit and co-host of the Just-in-Time Cafe. She is also a Lean Six Sigma Green Belt Instructor at UC San Diego and teaches in San Diego State University’s Lean Enterprise Program. For almost 20 years, she has helped leading organizations like Washington State, Charles Schwab and GE build problem-solving muscles.
It would be easy to do both, because project bloopers are related to selecting projects and blunders are related to the approach. Pick one of each and that could be some serious project drama!
A customer is a customer. Many organizations and/or departments have true internal customers. For example Human Resources and IT both have internal customers. These groups can apply Lean just as effectively to the internal customer.