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If you are referring to the 8 Wastes, those are used more as an assessment of a process. If the results of an 8 Wastes Assessment is that the process suffers from the waste of “Waiting” in excess, then the next step might be to create a Fishbone with the effect of “excess waiting” in the head of the Fishbone. Then the team could brainstorm the root causes of all the waiting.

Elisabeth Swan

Elisabeth is a Managing Partner at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.