Hidden Plant, or Hidden Factory, is a term coined by Quality guru Armand Feigenbaum to…
Value Adding Activities are any activities that add value to the customer and meet the three criteria for a Value Adding Activity.
The three criteria for a Value Adding Activity are:
- The step transforms the item toward completion
- The step is done right the first time (not a rework step)
- The customer cares (or would pay) for the step to be done