Value Adding Activities are any activities that add value to the customer and meet the three criteria for a Value Adding Activity.

The three criteria for a Value Adding Activity are:

  1. The step transforms the item toward completion
  2. The step is done right the first time (not a rework step)
  3. The customer cares (or would pay) for the step to be done

For a better understanding of Value Adding Activities and an overview of Lean Six Sigma, check out our Free Lean Six Sigma Yellow Belt Training, Green Belt Training or Lean Training.

Elisabeth Swan

Elisabeth is a Managing Partner & Executive Advisor at For over 25 years, she's helped leading organizations like Amazon, Charles Schwab and Starwood Hotels & Resorts build problem-solving muscles with Lean Six Sigma to achieve their goals.