A Survey is a method of collecting data from Customers by asking questions. It is…
Non-Value Added Activities refer to process steps that fail to meet one or more of the following criteria:
- The step transforms the item toward completion (something changes)
- The step is done right the first time (not a rework step)
- The customer cares (or would pay) for the step to be done
Non-Value Adding Activities add to the cost of doing business. Typical Non-Value Adding activities include rework, inspection, movement and any of the 8 Wastes.