Archive | Innovative Ideas RSS feed for this section

Innovative Ideas

Call Centers: Must be Something Wrong with the “Machine”-ery

By Dennis Adsit   |   September 29, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
Call_Centers__Must_be_Something_Wrong_with_the_“Machine”-ery_-_GoLeanSixSigma.com

I recently read an intriguing treatise of personal and organizational philosophy called Principles by Ray Dalio, the investment guru and founder of Bridgewater Associates. It is certainly not a philosophy for everyone nor for every organization, but I always admire attempts to codify one’s thought process and views on how success is achieved. There was one part of his framework that I found myself reflecting on after I was done reading. It had to do… (Read More)

Just-In-Time Cafe Podcast, Episode 7: How Lean Changes Lives With Jerry Wright From AME

Podcast_Banner_-_September_2016_-_Jerry_Wright

This month we’ll visit with visit with Jerry Wright, the president and chair of the Association for Manufacturing Excellence (AME). We’ll tell you about an app that let’s you build shareable checklists. In the news we’ll hear about a prize-winning County in Washington State and how the Electric Power Sector got a shock – pun intended – when they looked at their safety record. We’ll discuss Quality Guru John Shook’s seminal book revealing Toyota’s secret… (Read More)

How To Ensure Your Projected Lean Six Sigma Savings Aren’t Fool’s Gold

By Bill Eureka   |   September 22, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
How To Ensure Your Projected Lean Six Sigma Savings Aren’t Fool’s Gold - GoLeanSixSigma.com

Politicians refer to hard dollars vs. soft dollars often and I don’t pretend to understand what they mean. For one, it has nothing to do with the hard and soft money we deal with in our improvement work. The distinction between hard and soft money can be confusing, but we’ll try to make sense of it here. What’s the Difference Between Soft Money and Hard Money? In the context of Lean Six Sigma, hard money… (Read More)

GoLeanSixSigma.com Continues To Help Improve Hawaii With Honolulu’s Habitat For Humanity

By Karlo Tanjuakio   |   August 9, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
GoLeanSixSigma.com Continues To Help Improve Hawaii With Honolulu's Habitat For Humanity - GoLeanSixSigma.com

At GoLeanSixSigma.com, we make it easy for everyone everywhere to improve their organizations using Lean Six Sigma. But, we don’t stop there. We’re helping fellow citizens and communities locally and across the globe improve as well. For the month of July 2016, our Hawaii Team returned to Habitat for Humanity’s ReStore to put our woodworking and DIY skills to good use. ReStore is a donation-based retail store and proceeds support building projects in Honolulu. Our… (Read More)

How Knowing What Statistical Differences Are Can Dramatically Improve Your Call Center

By Dennis Adsit   |   August 4, 2016  |   Featured, Innovative Ideas, Using Lean Six Sigma
How Knowing What Statistical Differences Are Can Dramatically Improve Your Call Center - GoLeanSixSigma.com

If you’re not tracking statistical differences among your call center agents, I’d argue that you are missing out on a huge opportunity to drive astonishing improvements in your call center outputs. We’ll first make sure we know what statistical differences mean and then talk about the myriad ways you can leverage them. Some of you clicked on this link because you thought, “Ha! I took stats in college…I’m trained in Lean Six Sigma…I know what… (Read More)

Why You Can’t Coach On A Process Without A Standard

Why You Cant Coach On a Process Without a Standard - GoLeanSixSigma.com

I recently coached a process improvement practitioner as he was working with a process improvement team in an ambulatory surgery practice. After one of the meetings, we were debriefing with the nursing manager and she said something that caught my attention: “You can’t counsel on a broken process.” I thought, “What an insightful observation!” Her comment encircled a great truth and to put it in my own words, you cannot coach on a process without… (Read More)

GoLeanSixSigma.com Helps Foster Healthy Communities in Hawaii With Mohala Farms

GoLeanSixSigma.com Helps Foster Healthy Communities in Hawaii With Mohala Farms - GoLeanSixSigma.com

For the month of June (2016), our Team gave back to our community by volunteering at Mohala Farms, a local, organic farm on the North Shore of Oahu. At GoLeanSixSigma.com, we help everyone everywhere improve their organizations by making learning and applying Lean Six Sigma easier. But, we don’t stop there. We also help fellow citizens and communities across the globe to continuously improve as well. In an effort to help continuously improve our communities… (Read More)

How To Turn Unintended Consequences Into Happy Accidents Using Lean Six Sigma

How To Turn Unintended Consequences Into Happy Accidents Using Lean Six Sigma - GoLeanSixSigma.com

“The road to hell is paved with good intentions.” That’s my favorite aphorism that sums up the reality of unintended consequences. Those ripple effects from our best efforts that we had no idea would happen. Of course, unlike the proverb, not all ripple effects are bad. The term “happy accidents” captures those moments when something positive results from what would otherwise be considered a disaster. According to the Urban Dictionary that’s how we got Guinness… (Read More)

GoLeanSixSigma.com Helps Improve Hawaii With Habitat For Humanity ReStore

By Karlo Tanjuakio   |   May 9, 2016  |   Innovative Ideas, Using Lean Six Sigma
GoLeanSixSigma.com Helps Improve Hawaii With Habitat For Humanity ReStore - GoLeanSixSigma.com

At GoLeanSixSigma.com, we help everyone everywhere improve their organizations by making learning and applying Lean Six Sigma easier. But, we don’t stop there. We’re helping fellow citizens and communities across the globe to continuously improve as well. In an effort to help continuously improve our communities and inspire you to improve yours, we’re honored to fulfill our social responsibility by volunteering our time one day a month. Our goal is to help organizations whose mission is… (Read More)

Do Government Agencies Have Customers, Or Hostages?

Do Gov Agencies Have Customers or Hostages? - GoLeanSixSigma.com

It’s easy for a private sector company to be highly customer-focused. The customer is clearly identified as the user and is almost always paying for the product or service. In government, identifying the customer is not always easy. Who is the customer? The taxpayer, the person paying for the service or the user? Or is the customer an oversight group like a city council? There are so many “voices” in government, it’s hard to know… (Read More)

Page 1 of 812345...Last »